Subscription & Faq

We carry thousands of organic and natural products across hundreds of brands.  We also strive to cater to a range of special diets, food allergies and other dietary restrictions.  Our major product categories are:

• Baby [Food, Non-Food]

• Bars  [Breakfast Bars, Fruit & Snack Bars, Energy & Protein Bars]

• Beverages [Coffee & Coffee Substitutes, Tea, Energy Drinks, Non-Dairy, Juices]

• Breads [Breads, Wraps, Pizza Crust, Ice Cream Cones]

• Cereals & Granola [Cereals, Granola, Muesli, Oats]

• Cooking [Baking, Dressings, Grains, Herbs & Spices, Oils, Pasta, Ready-to-Eat, Sauces, Soup, Ghee, Sweetener]

• Household [Air Fresheners, Cleaners, Laundry Supplies, Dishwashers, House Wares, Tissue & Wipes]

• Personal Care [Body Care, Deodorants, Essential Oils, Hair Care, Facial Care, Insect Repellent, Oral Care, Sanitary Pads, Sanitizer, Hand Soaps, Sunscreen]

• Snacks [Chips, Puffs, Cookies, Biscuits, Crackers, Fruits, Nuts, Seeds, Seaweed, Pretzels, Popcorns, Savoury, Rice Cakes]

• Spreads [No-Nut, Peanut, Nut, Preserves]

• Supplements [Vitamins, Protein Supplements]

• Sweets [Candy, Chocolate, Fruit Leather & Ropes, Gummies, Licorice]

We are always growing our catalog and on the lookout for new products.  Drop us a note at contact@mybrp.com.sg if you have an inquiry about bringing in a particular product.

We have guest accounts available for usage in our store.

We currently provide a free Click & Collect service for our online store.  By choosing to come into our Brown Rice Paradise store to collect your online purchases, you can have more control over the quality of your products and flexibility in your collection timing.

Should you opt for home delivery, we will work with our last-mile delivery partner, Ninja Van, to deliver to your home address.  Only orders above $200 will be eligible for home delivery. You may reply to the order confirmation email with instructions on the following:

1. Delivery Options:

   • Standard (2 - 3 working days)

   • Next Day (1 working day)

2. Time slots:

   • 9am - 12pm

   • 12pm - 3pm

   • 3pm - 6pm

   • 6pm - 10pm

Please note that we will not be responsible for any damaged, lost, pilfered or spoilt goods purchased by you when using the services of Ninja Van or any other third-party delivery company.

Currently, we do not provide shipping to locations outside of Singapore. We are looking into working with reliable international shipping partners to help us serve you better and we plan to roll this out to selected regions in the near future.

You can collect your Pre-Orders from 35 to 45 days after placing your order. We will send you an email scheduling a date and time for collection at our store when your items arrive in Singapore.

We offer a Rush Service for selected products with a minimum order of $500. Rush Service orders can be collected from 7 to 14 days after placing your order.

We currently do not provide order tracking. Should there be any delays in collection, we will notify you immediately and provide an alternate day for collection.

As our Same Day service is restricted to products currently in stock, we put a cap on what is available for Same Day Collection via our online store. However, if you come down to our store, you may be able to purchase more of a particular item.

We process Same Day Collection orders twice a day. For orders that come in before 10 AM, they will be ready for collection on the same day from 1 PM - 7 PM. For orders that come in before 2.30 PM, they will be ready for collection on the same day between 5 PM - 7 PM. For orders that come in after 2.30 PM, they will be ready for collection the next day from 1 PM. Should you be unable to collect your order on the same day, please contact us in advance at (+65) 6738 1121 or drop us an email at contact@mybrp.com.sg.

Once orders have been placed on our online store, we do not accept returns, cancellations or refunds.