Terms of Use

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Terms of Use
Terms of Use

  2. Overview

    1. Please read these Terms of Use (“Terms”) carefully (including our Privacy Policy) before using our websites https://www.brownriceparadise.com or https://www.mybrp.com.sg/ (“Sites”) and/or our Services (“Services”), so that you are aware of your legal rights and obligations with respect to Brown Rice Paradise and/or our affiliates and our partners (“Brown Rice Paradise”, “we”, “our” or “us”). By accessing our Sites and/or by using our Services, you hereby agree that you have read and agree to be legally bound by these Terms. If you do not accept these Terms, please leave the Sites and discontinue use of our Services immediately.

  3. Updates to Terms

    1. We reserve the right to revise, amend or otherwise update these Terms at any time. Any continued use of our Sites and/or Services after the amendment of these Terms is deemed acceptance of the amended Terms by you. If you do not agree to the amended Terms, you have the right to stop using our Sites and Services.

  4. Updates to Sites and Services

    1. The Sites are owned and maintained by Brown Rice Paradise. Our Services involve the browsing and purchasing of organic, natural, healthy and wholesome grocery and non-grocery products. Access to the use of our Sites and/or Services includes usage of one or more of the following features: site content, product details, click & collect service (“Same Day Collection”), rush services (“Rush Service”), pre-order services (“Pre Order”), cart functions, check-out functions, payment gateways, personal data, text, listings, pricing, graphics, images, videos and other types of content, search engine and tools, communication and email tools, and other functions, features, content and applications that we may offer through our Sites from time to time in our sole and absolute discretion.

    2. We reserve the right to change, modify, suspend or discontinue the whole or any portion of the Sites and/or Services at any time. We may also impose limits on certain features or restrict your access to parts or the entire Sites and/or Services without notice or liability.

  5. Privacy Policy

    1. You should carefully read our Privacy Policy before using our Sites as it governs our treatment of any information, including personally identifiable information you submit to us. Please note that certain information, personal data and content which you may submit to us are likely to reveal your age, gender, residential address, race, nationality, and/or other demographic information about you. You acknowledge that your submission of any information, personal data, and content to us is voluntary on your part and that we may process and use such information within the terms of the Privacy Policy.

  6. Registration and Account Information

    1. To make a purchase on our Sites, you must create an Account (“Account”) by subscribing to one of our Brown Rice Paradise Membership (“Membership”) plans. By creating an Account, you agree that you meet all the requirements established by these Terms and the terms of our Membership plans, that you are fully able and competent to enter into these Terms, and all your Account information is true, complete and up-to-date. If you create an Account, we will either assign you a password or let you choose your own password to enable you to access and use certain portions of our Sites and/or Services.

    2. You agree to keep your username and password confidential, that you are solely responsible for maintaining the confidentiality of your username and password, and that you are solely responsible for restricting access to your computer(s) or mobile device(s). You agree to access our Sites and/or Services from devices that have up-to-date operating systems and security software. You agree not to allow anybody else to use your Account, including in any way that is meant to circumvent these Terms. Each time a valid password is used with your Account, you will be deemed to be authorized to access and use our Sites and/or Services in a manner consistent with the Terms, and we have no obligation to investigate the authorization or source of any such access or use of our Sites and/or Services. You agree that you will be responsible for all activities that occur under your Account or password, including, without limitation, purchases made, and anything else that occurs, through your Account, whether or not such access to and use of our Sites and/or Services is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation, financial obligations) incurred through such access or use.

    3. You assume the entire risk for the fraudulent, unauthorized, or otherwise improper use of your password. We shall be entitled to rely on the genuineness and authority of all instructions received by us when accompanied by such password, and to act on such instructions.

    4. In order to mitigate damages, if you believe someone placed an unauthorized order on your behalf, you agree to notify us immediately of any suspected unauthorized activity on your Account by sending an email to contact@mybrp.com.sg.

  7. Use of our Sites

    1. Our Sites and/or Services are only intended for use by people and companies residing in Singapore. By registering for an Account, you agree to abide by ground rules relating to the use of promotions or Membership benefits that we provide, and/or your interactions with us or any third party that provides us services. Without limiting anything else in these Terms, you agree that by using our Sites you will not:

      1. breach the Terms or any other agreement or policy that you have entered with us;

      2. violate any law, statute, ordinance, or regulation (for example, those governing financial Services, consumer protections, unfair competition, anti-discrimination or false advertising) or act in an unauthorized, deceptive, fraudulent or otherwise unlawful manner, including by providing false, inaccurate, or misleading personal information;

      3. create more than one Account for yourself, by, among other methods, using a name that is not yours, using temporary email address(es) or phone number(s), or providing any other falsified personal information, including, without limitation, for the purposes of misusing promotions and/or Membership benefits;

      4. infringe our copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;

      5. act in a manner that or upload to, distribute, or otherwise publish through our Sites any content, information, or other material that: (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under Singapore or international law; or (c) includes any bugs, viruses, worms, trap doors, backdoors, rootkits, Trojan horses or other malicious or harmful code or properties;

      6. abuse or exploit the terms of any promotions or Membership benefits;

      7. refuse to cooperate in an investigation regarding, or provide confirmation, of your identity or personal information you provide to us;

      8. use our Sites and/or Services in a manner that results in, or may result in, complaints, disputes, claims, reversals, chargebacks, fees, fines, penalties and other liability to us, a user, a third party, or you;

      9. use your Account in a manner that we, Paypal, Visa, MasterCard, American Express or Discover reasonably believe to be an abuse of the credit card system or a violation of credit card association rules;

      10. send unsolicited email, SMS, MMS, or other messages to a user or use the Services to collect payments for sending, or assisting in sending, unsolicited email to third parties;

      11. take any action that imposes an unreasonable or disproportionately large load on our infrastructure;

      12. use an anonymizing proxy or use any robot, spider, other automatic device, or manual process to monitor or copy our Sites and/or Services;

      13. decompile, reverse engineer or otherwise attempt to discover the source code of our Sites or any content;

      14. use any device, software or routine to bypass our robot exclusion headers, or interfere or attempt to interfere, with our Sites and/or Services;

      15. hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of our Sites and/or Services, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse engineering or reprogramming;

      16. take any action that may cause us to lose any of the Services from our internet service providers, payment processors, or other suppliers; or

      17. use our Sites and/or Services to test credit card behaviors.

    2. We reserve the right to refuse service, terminate Accounts, suspend Accounts, prevent the application of promotions and/or Membership benefits, remove or edit content or products, cancel orders at any time and in our sole discretion, and/or take any other legal action available to us under the Terms or at law, including, without limitation, if we believe that your conduct violates the Terms, applicable law, is harmful to our interests, or is against, without limitation, the spirit of the Terms, our Sites and/or Services, or particular promotions or Membership benefits.

  8. Product Description

    1. Although we work to ensure the product information is accurate, on occasion manufacturers may alter their ingredients list and actual product consistency, packaging and materials may differ from the product descriptions found on our Sites and/or Services.

    2. We do not represent or warrant that any such product descriptions found on our Sites and/or Services, including ingredients, weight, pack quantity and size, or other such statements or content are accurate, complete, reliable, current, or error-free. Product images used on our Sites are intended to represent brands or types of products and may not represent the exact size, flavor, type, quantity, or other specific details about the product you are purchasing. If you believe a product offered on our Sites is not as described or you find a description in need of correction, please notify admin@mybrp.com.sg and it may be amended at our sole discretion.

    3. The claims made about specific products on or through our Sites have not been evaluated by the Agri-Food and Veterinary Authority of Singapore, United States Food and Drug Administration, or other local, regional or global regulatory bodies and are not approved to diagnose, treat, cure or prevent disease. Our Sites are not intended to provide diagnosis, treatment or medical advice. Products, product information and other content provided on our Sites, including information that may be provided directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options. Information provided on our Sites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on our Sites including any product label or packaging should not be considered as a substitute for advice from a healthcare professional.

    4. Any product warranties expressed in any of our product descriptions are that of the vendor, manufacturer, distributor or supplier and are not made by us. Such warranties and representations include, but are not limited to, vendor promises visible on the packaging of the product and hence in the product image within any of our Sites. We disclaim, to the fullest extent permitted by law, all product warranties of any kind in connection with the use of our Sites and/or Services, whether expressed or implied.

  9. Orders and Payments

    1. All orders made by you shall be deemed to be an offer made by you to purchase the selected products and quantities set out in your order upon these Terms. All orders shall be subject to acceptance by us. Processing of payment for an order shall not in itself constitute acceptance of the order.

    2. All orders made by you are subject to stock availability by us or our suppliers. We reserve the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, discontinued, damaged or spoilt, or unavailable for any other reason. We reserve the right to limit your order or the quantity of a product you may order. Orders may be replaced with alternatives subjected to a verbal or written confirmation with you.

    3. Payment for all orders shall be made in Singapore dollars.

    4. By placing your order on our Sites, you authorize us to transmit or obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization, and to protect you and us from fraud.

    5. We endeavor to provide you with accurate and up-to-date pricing. However, we do not guarantee that the pricing provided will be accurate, reliable, current, error-free, updated, or complete. You agree that we shall not be liable for any errors in the product pricing listed on our Sites and the prices to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the Sites. We are under no obligation to provide the product to you at the incorrect price even after we have provided you with an email confirmation. If the actual price of an item ordered by you is higher than that reflected on the Sites, we shall inform you and you will be given an option to confirm your purchase of the item based on the correct selling price. By confirming your purchase, you authorize us to charge the additional amounts to you.

  10. Limitation of Liability

    1. You acknowledge and agree that, to the fullest extent permissible by law, neither Brown Rice Paradise nor its employees, directors, officers, affiliates, partners, investors, representatives, suppliers, or third party service providers will be liable for any damages of any kind, including, without limitation, any incidental, direct, indirect, punitive, consequential, special damages, loss of revenue or income, lost profits, exemplary, cost of substitute goods or services, or similar damages suffered or incurred by you or any third party, arising from

      1. the use of our Sites and/or Services;

      2. the conduct of third parties on or through our Services;

      3. any actions we take or fail to take as a result of communications you send to us;

      4. any inability to use our Sites and/or Services;

      5. any delays that result from the use of our Sites and/or Services;

      6. any content posted on our Sites including claims of infringement relating to that content;

      7. any act or omission of you, us, or any third party on the Sites or on physical premised owned, operated, maintained, licensed, or used by us, including in connection with the pickup of products offered on the Sites or any of our fulfilment locations; or

      8. otherwise arising out of your use of our Sites, in each case, whether based on contract, tort, strict liability, or otherwise, even if we, our suppliers, third party content providers, or any other person has been advised of the possibility of damages.

  11. Events Outside our Control

    1. We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (“Force Majeure Event”).

    2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:

      1. strikes, lock-outs or other industrial action;

      2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

      3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

      4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

      5. impossibility of the use of public or private telecommunications networks; or

      6. the acts, decrees, legislation, regulations or restrictions of any government.

    3. Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. Within reasonable means, we shall use our best endeavors to find a solution by which our obligations under the Terms may be performed despite the Force Majeure Event.

  12. Law and Jurisdiction

    1. Activities conducted through our Sites and/or Services will be governed by the Law of Singapore. Any dispute arising from, or related to, such use of our Sites and/or provision of Services shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.